I work in a call center which basically deals with Infolines for different companies
I don't usually come to the forum side of these site anymore, but I did want to reply to this because you struck a lot of chords with me. I can relate to nearly everything you said here. I've done much work as a call center rep, and honestly it is one of the worst possible jobs to have for someone with SA for so many reasons.
But I can relate to having a horrible superior. What I don't understand about these people is that they are so horrible to other's who are just trying to scrape a living just like they are. I myself have been in positions of leadership at jobs, and I can honestly say I have always been well respected and liked. It's because I have compassion and never looked at anyone as "my employee". They are just people who I work with. I've covered shifts for people who worked under me, because I understand that life happens.
But at my last call center gig, no lie, we had FIVE different supervisors. All of them were female, and they all had this "men are stupid" mentality. Each of the 5 supervisors had 2 senior reps supporting them. So the TEN senior reps were all women, and they were also encouraged to have this "men are worthless" attitude and it was all supposed to be taken as a "wacky joke".
There were times where I really needed help, and I would go to a supervisor and ask for help. I remember one time, the one supervisor would tell me "Ohhh Honey, I'm not ever here right now. You don't even see me." The entire time, she didn't even look at me when she said it. That was probably the only time I lost my cool and my professional demeanor when I asked her "Do I look like a six year old to you? I'm an adult speaking to you and asking you to do the job you're paid to do." Things got a little weird after that. Go figure- the time I stand up for myself is also what gets me sort of black balled there.
It was just a miserable place. The supervisors never had any info or could offer any practical help. In part, they weren't COMPLETELY to blame because rules and procedures were every changing there, but they didn't know many things about the job on a fundamental level.
It was also a bunch of other things. But I washed my hands of it eventually. I went to school, and I didn't feel comfortable working under American people who had a tenuous grasp of the English language, at best. It made me feel embarrassed to high hell when they would use slang and ebonics when speaking to a provider or Dr's office on the phone.
Anyway, that was just a really roundabout way of saying that I understand your frustration with your supervisor. It's always the people who are LEAST qualified to deal with others that are specifically put in charge to deal with others. No one can operate under the notion that they are a human being working with other human beings who need to make a living. It's always "I'm above you so I have to make your every work day a living hell". This is because most people operate on the emotion level of a 4th grader. They aren't capable of more than that. And even worse, they stay at these jobs longer than anyone else because they have no semblance of self respect or shame enough to realize that they are a**holes and will never be more than that.